Shipping policy

Last updated: 02/12/2025

Thank you for shopping at CroissantCat. Below is all the information regarding how we process and ship orders within Europe.

1 - Order Processing Time
Orders are prepared and shipped within 1–3 business days.
Once your order has been shipped, you will receive an email with your tracking number.
Processing times may be slightly longer during launches, holidays, or preorder periods.

2 - Shipping Areas

CroissantCat ships worldwide. Shipping availability and rates are shown automatically at checkout depending on your country

If your country does not appear at checkout, feel free to contact us.

3 - Estimated Delivery Times

European Union countries, European non-EU countries : 7–10 business days

Delivery times may vary depending on customs, carrier delays, or peak seasons.

4 - Shipping Fees
Shipping costs are calculated at checkout based on the destination country, package weight, and carrier rates.
The final shipping fee will be displayed before confirming your order.

5 - Order Tracking
All orders include a tracking number.
You will receive it by email as soon as your order has been shipped.

6 - Customs and Import Taxes
Most European deliveries do not involve additional duties.
However, non-EU countries such as Switzerland or Norway may apply local customs fees.
These charges are the responsibility of the customer.

7 - Incorrect Address or Delivery Issues
Please make sure your shipping address is accurate when placing your order.
If a package is returned due to an incorrect address or failure to collect it, reshipping fees will apply.

8 - Missing or Delayed Packages
If your package is significantly delayed or seems lost, please contact us at contact@croissantcat.shop